Terms and Conditions/FAQ
Flutteredbyro provides the services available on the Site to you subject to the following terms and conditions (the “Terms and Conditions”). By accessing or using this Site, you are acknowledging that you have read, agree, and understood without limitations or qualifications, to be bound by these Terms and Conditions.
This website is operated by Flutteredbyro. Throughout the site, the terms “we”, “us” and “our” refer to Flutteredbyro.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.
I. Product Descriptions
We are not responsible if any information made available on this site is not accurate, complete or current. However, we try to update product descriptions as often as possible. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. However, to the extent permitted by applicable law, we do not guarantee that the product descriptions, colors or other content available on the Site are accurate, complete, reliable, current, or error-free.
II. Shipping/ Returns
Flutteredbyro is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
Exchanges of brand new unused items that are in their original packaging can be done for other products. The customer is responsible for paying the difference in price including shipping charges to return items for exchange. Because of the nature of our products returns will be not accepted.
You may pay using PayPal or Shopify stripe payment.
VII. Complaints or Concerns
If you wish to complain about any matter, please contact Customer Service at Flutteredbyro@gmail.com
When will my order ship?
Our processing time is 3-7 business days, during peak time such as holidays or major sales, processing can extend to up to 10 business days.
NO items will be processed or shipped on holidays.
My item is lost, I gave the wrong address, can I get my money refunded?
Unfortunately, we are not responsible for lost packages because of incorrect addresses. If USPS confirms delivery of the package, then you will be responsible to put a claim in with USPS.
However, if the packages are returned will we reship upon confirmation of payment for reshipping. (Reship fee can be paid on the website)
USPS Customer service 1800-275-8777
My item came damaged
Unfortunately, Flutteredbyro are not responsible for damaged goods, at the time of shipments all items are checked for damages. A claim can be put in with USPS for any damages during shipment.
USPS Customer service 1800-275-8777
At the moment, Flutteredbyro does not have an affiliate program.
If you placed an order and need to cancel it right away, you will be charged 25% which covers and deductions taken from the order that is being cancelled.